Service Engineer

 Role: Service Engineer

Location: Navi Mumbai

Joining: Immediate Experience: 3- 5 years

As the Service Engineer, you will be required to install and commission all TESSOL products at client locations and to ensure complete customer satisfaction thereafter through regular maintenance and upkeep of these products.

Key Responsibilities:

  • Attend customer service calls (scheduled and emergency both) as per the direction from Service Manager

  • Attend scheduled preventive maintenance calls.

  • Conduct demos to the customers as and when required.

  • Take feedback from the customer on TESSOL system performance and reliability and give feedback to design, operations and sales on all issues and jointly help resolve the same.

  • Supervise installation and commissioning activities at customer or at service partner’s location.

  • Provide support and training to service partners.

  • Ensure 100 % uptime of all products.

    Key skills and qualifications needed for the role:

  • Refrigeration Technician/ Diploma/B.Tech holder with 2+ experience in service and able to handle small teams.

  • Thorough understanding of refrigeration cycle and related components mandatory

  • Good communication skills in English & Hindi. Any other language (Especially South Indian) will be an added advantage.

  • Good command over MS excel and Word

  • Candidate should be willing to travel extensively.

  • The candidate will have to manage the 24*7 customer service helpline number of TESSOL and so should be available to resolve queries or offer support at odd-times and on holidays if need be.

    Tessol Factsheet

  • Founded: 2013

  • Team size: 40+

  • Customers: 200+

  • Key customers: Swiggy, Licious, Kiranakart, Reliance, Mondelez, PharmEasy, PolarBear

  • Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics

  • Offerings: End-to-end cold chain solutions – Cold chain refrigeration, Cold chain storage, cold chain packaging and cold chain monitoring

  • Products: 50+ variants of cold chain solutions


Value Delivered

  • 3M tons of food wastage prevented.

  • 1M GHG emissions reduced.

  • 45% of operating costs reduced.

  • 1B Units of fresh food delivered across 4 countries.

  • 100% Sustainable with PCM-based tech

    TESSOL is a unique innovation-driven venture focused on solving the temperature-controlled food and pharma distribution problem in India. Founded in 2013, TESSOL has built a highly differentiated product portfolio ranging from large trucking solutions and home delivery products to an IoT based remote monitoring platform – thereby providing end to end solutions in the cold chain logistics segment. TESSOL has positioned itself as a pioneer in the cold chain space and is currently a leading supplier of last mile solutions to the e-commerce segment. TESSOL has partnered with more than 100 customers and provides cutting edge cold chain solutions to many large brands across sectors. TESSOL is committed to environment preservation and our cold storage and logistics solutions are based on the award winning, proprietary and eco-friendly “Thermal Energy Storage” technology.

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